Is Disney+ Constantly Buffering? A Troubleshooting Guide to Fix the Problem

You seize some popcorn, quiet down on the sofa, and cargo up Disney+ for a night of streaming leisure. But if you attempt to play one thing, the film or present simply will not load or consistently buffers. We have all been on this state of affairs and it is extremely irritating.

If Disney+ is endlessly buffering for you and interrupting your streaming enjoyable, we have put collectively this information packed filled with useful troubleshooting steps to resolve the problem. Run by every of those in flip and hopefully Disney+ ought to begin behaving.


1. Is Disney+ Down?

The very first thing to rule out is whether or not the issue is on Disney’s finish, relatively than yours. It could possibly be that Disney+ is present process upkeep or an outage, which implies it’s going to influence many customers and never simply you.


disney+ on downdetector

To verify the standing of Disney+, go to a web site like Downdetector. This tracks consumer stories and exhibits you whether or not different persons are additionally having points, and what the issue is (e.g., video streaming or accessing the web site).

2. Test Your Web Velocity

Disney+ recommends that your web connection speeds are at the least 5Mbps to stream HD content material and 25Mbps for 4K UHD.

You may verify your web pace by a service like Fast.com. Your gadget might also have a built-in pace check. For instance, on PS5 go to Settings > Community > Take a look at Web Connection and on Xbox Sequence X/S go to Settings > Community > Community Settings > Take a look at Community Connection.

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fast.com internet speed test

In case your speeds are insufficient, there are quite a few methods to enhance your web connection, comparable to:

  • Shut all different applications/apps that require an web connection. For instance, ensure Steam is not downloading a recreation replace within the background.
  • Bodily flip off your router, wait a minute, then flip it again on. This can be a easy method to reset your router.
  • Swap from Wi-Fi to Ethernet. Join on to the router, relatively than utilizing a powerline adapter.
    • For those who’re on cellular, swap from mobile to Wi-Fi.

3. Restart Disney+ and Your Gadget

The timeliness recommendation of “flip it on and off once more” is a cliché, however that is solely as a result of it genuinely works quite a lot of the time. Restarting each Disney+ and your streaming gadget can resolve buffering points.

Importantly, you could totally restart each, not simply place them in standby mode. Energy down your gadget, pull the plug (if relevant), wait a minute, after which flip every part again on.

4. Clear the Disney+ Cache

Disney+ shops short-term information in your gadget to assist with efficiency, however often the cache can turn out to be corrupted, which then results in buffering points.

The strategy to clear your cache is dependent upon your gadget:

  • Android: Go to Settings > Apps > Disney+ > Storage > Clear Cache and Clear Knowledge
  • Chromecast: Go to Settings > Apps > Chromecast built-in > Disney+ > Clear information and Clear cache > OK
  • Fireplace TV: Go to Settings > Purposes > Handle Put in Purposes > Disney+ > Clear Cache and Clear Knowledge
  • PlayStation: Go to Settings > Storage > System Storage > Saved Knowledge > Disney+ > Choices > Delete
  • Xbox: Go to My Video games and Apps > Apps > Disney+ > Menu button > Handle App > Clear the Saved information


For an online browser, see our guides for Chrome, Firefox, Edge, and Safari. If potential, seek for “disneyplus.com” to solely delete the information related to Disney+.

5. Replace the Disney+ App

The Disney+ app ought to preserve itself up to date robotically, however it’s all the time wise to carry out a guide verify. On cellular, head to the Play Retailer/App Retailer and see if there’s an replace out there. On a recreation console, look to see if there’s an replace out there within the obtain queue. On the Home windows app, open the Microsoft Retailer and go to Library > Get updates.

Equally, it is good follow to maintain your gadget up-to-date. This may differ on gadget and working system, however typically you may discover an replace choice through a settings web page. For particular assist, see our guides on learn how to replace Android and learn how to replace iOS.


6. Test Your Firewall

For those who use a firewall or have a content material filter, guarantee it is not unnecessarily blocking Disney+. Whereas this might normally cease your entry to the service completely, it may additionally trigger buffering points. For those who’re on Home windows, see our information on learn how to enable apps by Home windows Firewall. You may have to contact your system administrator in case you’re in a college or office.

You may additionally wish to check to see in case your ISP is throttling your connection; this is not unusual with streaming companies, maybe because of community congestion or information caps. For those who uncover you might be being throttled, think about using a VPN to avoid this.

7. Reinstall Disney+

Is Disney+ nonetheless buffering? Uninstall the app out of your gadget after which reinstall it. This recent set up begins you on a clean slate and may clear any lingering issues with the app.

The strategy to uninstall Disney+ is dependent upon your gadget:

  • Android/Chromecast: Go to Settings > Purposes > Handle Purposes > All > Disney+ > Uninstall
  • Fireplace TV: Go to Settings > Purposes > Disney+ > Uninstall
  • iOS: First, press and maintain on the Disney+ app till it shakes, then faucet Take away App > Delete App > Delete
  • PlayStation: Spotlight the Disney+ app and press the triangle button or the Choices button, then press Delete.
  • Xbox: Spotlight the Disney+ app and press the Menu button > Handle App > Uninstall All

For those who’re on a wise TV, the method will differ relying on the producer. Typically, go to the TV’s app retailer, choose the Disney+ app, and search for a take away or uninstall operate. If the app was preinstalled in your TV, you may discover you possibly can’t take away it.

If all else fails, contact the Disney+ support team, which is accessible for stay help 24/7 through stay chat or cellphone. Whereas it is unlikely that buyer help will provide totally different recommendation to what we have laid out right here, it is value a shot—maybe there is a glitch distinctive to your account.

Stream Disney+ With out Interruption

Hopefully these troubleshooting steps have resolved your Disney+ buffering points. If not, attempt one other gadget. It isn’t an excellent resolution, however it might assist in the interim, and also you may discover that the buffering problem ultimately resolves itself in your authentic gadget.

Now you may get again to having fun with the wealth of thrilling content material that Disney+ presents with out it pausing each couple of seconds.


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